FAQ

At what time Subscription Registration

Registration

Go to the app store, download the app, register with your mobile number, select your locality and update your address. You are now ready to place an order on Doodhwala!

Yes, you need to register on the app to use the Doodhwala service.

Payment

1.Credit and debit cards
2.Netbanking via SBI, HDFC, ICIC, AXIS, Kotak, Yes Bank, and most serviceable banks.
3.Wallet via Paytm, Vodafone mPesa, Olamoney, freecharge, Payzapp

The VAT is always included in the MRP of the products. There are NO additional or hidden taxes added to your order.

Yes, it is absolutely safe to use your card on our app. A recent directive from RBI makes it mandatory to have an additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code) which has to be entered by online shoppers while paying online using visa or master credit card. This means extra security for customers, making online shopping safer.

If we are not able to deliver all the products in your order and you have already paid for them online, the balance amount will be refunded to your wallet as store credit and you can use it at any time for your future orders.

The Doodhwala Wallet is your pay-as-you-go account, which allows you to pay for your next day’s delivery. The good news is that it’s not a credit account, so you never pay a lump sum
For instance, if you put ₹ 2000 in your wallet, the money remains there and gets deducted only when you make a purchase. It’s an easy and safe way to shop multiple times without having to pay each day of your subscription

Orders

Select your desired products and quantities, put them in the basket, and make the payment. You can then go on to choose the delivery schedule.

To ensure freshness, all our orders are delivered by 7.00am.

We currently operate in Bangalore, Hyderabad and Pune. In Bangalore alone, we deliver to over 45 different areas. Visit this link to check your locality https://www.doodhwala.net/areaserved.php

You can get in touch with us really easily. Raise an issue through our app using the report issue button, or contact our customer care by writing us an email, chatting through the app or calling us at 080-33509334.

Make any changes to any date’s orders by going to the deliveries section in the app.

Every product has different cut-off times, therefore, we recommend making changes by noon to ensure availability.

Set a vacation schedule on the application. Simply input the start date and the end date of your pause/vacation period, and your schedule will be updated accordingly.

Subscription

As a subscriber, you never have to remember to reorder every month. Get whatever you need when you actually need it. Everything you subscribe to arrives at your door like magic!

• Select your items
Select items you regularly order and put them in a delivery schedule. From nappies to eggs to chicken, you can subscribe to as many products as you like.
• Select your frequency
Choose the schedule that works for you: daily, weekly, every alternate day, monthly, anything!
• Skip or cancel at anytime
Visit your account to update quantities, skip a month, or cancel your subscription. It is simple.

Make permanent changes to your plan from the plans section in the app. There, you can edit, cancel, or pause a plan.

Referral order

Refer 3 friends and get 20% off*, while your friends get 5% off** on their first purchase.
• Go to the ‘me’ tab on your app.
• Refer your friends via any of the options listed.
• Your friends will receive a unique code that they should enter when they make a purchase.
• When 3 friends make a purchase, you will automatically get 20% off* on your next purchase.

Customer Support

1.How do I contact customer service?
You can reach out to us at any time, any day. Our phone lines are open all day, everyday. Write to us on support@doodhwala.net or call on 080-33509334, or contact us via our in-app chat.
2. I’d like to suggest some products. Who do I contact?
We would love to hear from you on Facebook and Twitter, we are always expanding our product line based on our customers’ needs.

Check if we deliver in your area

We currently operate in Bangalore, Hyderabad and Pune.